TR: Transcendent Work Dispatch Guide (Mobile)

 Overview

The Work Dispatch mobile feature provides engineering teams with instant access to critical, dispatch-tagged tasks. This allows responders to view, accept, and address urgent issues in real-time, improving response times and guest satisfaction.

 

Navigation & Interface

To access dispatch tasks, tap Work in the bottom navigation menu.

• Work Tabs: Toggle between My Work (assigned to you) and Unassigned tasks.

• Work Dispatch Section: Located at the top of the list, this section displays critical tasks with color-coded priority levels and a live ticking timer showing how long the task has been open.

Managing Availability

Responders must be marked as "Available" to receive automatic dispatches.

• Status Toggle: Use the toggle on the Work page to switch between Available and Unavailable.

• Automatic Reassignment: If you switch to Unavailable (e.g., for a break or end of shift), the system will automatically reassign your active dispatch items to another available responder.

• Web Sync: If an admin updates your status via the web application, you will receive a "Go Available?" or "Go Unavailable?" pop-up message on your mobile device to confirm the change.

Handling Dispatch Items

Accepting & Declining

When a task is assigned to you, a pop-up will appear immediately upon opening the app.

• Accept: Tapping Accept adds the item to your work list and signals you have begun the task.

• Decline: Tapping Decline routes the task to the next person in the responder queue.

  • Note: If you are the only responder in the queue, the Decline option will be hidden.

Completing Tasks

1. Work Notes: Tap into the task to add any necessary notes regarding the repair or resolution.

2. Status Update: * Select Completed to close the work order.

   • Select Unable to Complete if you cannot finish the task. You must provide a reason; the system will then unassign you so the task can be rerouted.

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