The Hook: Set up default responders for specific work types to ensure that unassigned work (such as Work Requests or Unscheduled Work) is automatically routed to the correct person or queue.
Prerequisites:
• Site Administrator permissions.
The Steps:
1. Navigate to Configuration > Site Management > Manage Site Configurations.
2. Locate the Site Responsibilities section.
3. Set Default Assignees:
◦ You can now add default assignees for WR (Work Requests), WI (Work from Inspection), and WU (Work Unscheduled).
◦ Select the user who should receive these items if no other logic is applied.
4. Configure Work Dispatch Queue (Optional):
◦ Navigate to Work > Work Configuration > Work Dispatch.
◦ Define the Acceptance Time (how long a user has to accept a task before it re-assigns).
◦ Note: If no responders are available in the queue, the system will assign the task to the Default WR Assignee automatically.
5. Click Save.
The Result: Incoming work without a specific owner will automatically route to the defined Default Assignee or Dispatch Queue, preventing tasks from getting lost.
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