The Context: Location: Operational Standards for properties using both systems.
The Data:
| Issue Type | Where to Log? | Reasoning |
| Guest Reported Defect | GXP (First) | Must be entered as a Case to track guest impact. Close with "Resolution Reason: Work Order" to push to Transcendent for repair. |
| Internal Equipment Defect | Transcendent | Issues with barcoded assets (Kitchen equipment, laundry, ice machines) should be logged directly in Transcendent to track CAPEX history. |
| Internal General Maintenance | GXP | Non-asset issues (Wall repair, furniture repair, lightbulbs) should be entered in GXP. |
| Guest Requests | GXP | All guest requests (towels, amenities) stay in GXP/ALICE. |
Comments
0 comments
Article is closed for comments.