TR: FAQs - Above Property

What is the value of these dashboards?	TR AP dashboards give enterprise stakeholders (Regional Engineers, Regional Ops, executives) a portfolio-wide view of work order performance, PM compliance, and service index metrics — enabling data-driven decisions about property operations.
Who is the intended audience?	External: Customer executives, Regional Engineers, Regional Operations managers. Internal: Account Managers, CSMs, and D&A team members supporting TR customers.
When does data refresh?	Daily at 9am UTC (5am ET). Ensure Transcendent data changes are made before this time.
What is the data source?	Transcendent Datasphere — work order, asset, and site configuration data from each customer's Transcendent database.
What is Sisense?	Sisense is Actabl's business intelligence and data analytics platform. Learn more
How do I request access?	Submit a ZenDesk ticket → D&A team will create a Jira ticket and grant access in Sisense. Transcendent Above Property Dashboards | 🔒 Access Request Process
Where do I share ideas for dashboard improvements?	In any Slack channel or DM, type /data to submit a request. Track updates in #data-requests.
What if a property is missing from the dashboards?	First check that the property exists and has work orders in Transcendent. If it does, escalate to D&A. If it doesn't, escalate to Implementations to get the property set up in TR.
Can customers change their own color thresholds?	Not currently — thresholds are set by standard template. If desired by customer, discuss changes with D&A team.
How do I set up dashboards for a new TR AP customer?	Follow the New Customer Setup Process section above.