TR: Mobile Work Order Re-Assignment

Overview

The Work Order Re-Assignment feature allows mobile users to reassign work orders that are assigned to them to other users at the same site. This aligns mobile capabilities with the web interface, giving field engineers the flexibility to redirect work when needed.

Purpose

Sometimes a work order assigned to you cannot be completed—you may lack the required skills, equipment, or availability. Rather than leaving the work order stuck, you can now reassign it directly from your mobile device to another qualified team member, ensuring work continues to flow without requiring web access or supervisor intervention.

How it works

When viewing a work order assigned to you, a Re-Assign Work button appears alongside the standard Start/Stop controls. Tapping this button opens the Assign To page, which displays a list of users at your site who can receive the work order. After selecting a user and confirming, the work order is removed from your work list and transferred to the selected user.

If you have already started the work order (it's in-progress), you will need to scan a QR code to mark your location before the Assign To page appears. This ensures proper tracking of where work was performed before reassignment.

[Video: Re-Assign Work button on work order detail screen]

 

 

 

Steps to use

Reassigning a work order (not yet started)

1. Open your Work List in the Transcendent Mobile app

2. Tap on a work order that is assigned to you

3. Tap the Re-Assign Work button (located alongside Start/Stop controls)

4. Select the user you want to assign the work order to from the Assign To list

5. Confirm the reassignment in the confirmation popup

6. The work order is removed from your work list and assigned to the selected user

Reassigning an in-progress work order

7. Open the work order you have already started

8. Tap the Re-Assign Work button

9. Scan the QR code when prompted to mark the work location

10. Select the user from the Assign To page

11. Confirm the reassignment to complete the transfer

Tips

• The Re-Assign Work button only appears on work orders assigned to you—not on unassigned items

• Unassigned work items continue to work the same way as before (you can still pick them up)

• The Assign To list shows users at your site who are eligible to receive work orders

• Your name will not appear in the Assign To list (you can't reassign to yourself)

• Once reassigned, the work order immediately disappears from your work list

Important notes

Note: This feature only applies to standard work orders. Work dispatch items do not have the Re-Assign Work button.

Note: The Re-Assign Work feature requires the feature flag to be enabled for your site. If you don't see the button, contact your administrator.

Warning: If you have started work on a work order (in-progress), you must scan a QR code before reassigning. Have the QR code ready before attempting to reassign in-progress work.

Quick Reference

Feature availability

Workflow comparison

Troubleshooting

Need help? Contact your site administrator or Transcendent Support if you experience issues with work order reassignment.

Administrator Reference

Feature flag

This feature requires the following feature flag to be enabled:

WOM-Assigned-AssignToOthers

When this flag is not present, mobile users will only see the standard Start/Stop button interface.

 

Scope

• Applies to: Work orders (standard work items)

• Does not apply to: Work dispatch items, unassigned work items

• User eligibility: Users at the same site as the work order

Behavior summary