TR: User Roles & Permissions Glossary

Location: Assigned in Configuration > User Management > Site Users via the "Master Role" dropdown.

The Data:

Role Name	Scope & Definition
Enterprise Administrator	Highest level of security. Used to administer all parts of the application across multiple properties. Can manage feature flags and site trees,.
Site Manager (Admin)	The "Property Champion." Manages all site data, assets, users, and work assignments. Can view all reports but cannot change Enterprise-level configurations,.
Site User	Intended for administrative assistants. Can assist with data entry and managing work items but has restricted configuration access (cannot typically delete users or change site structures).
Mobile User	Intended for engineers/technicians who solely log into the Mobile App. Can view/complete work and rounds. Does not access the Web Portal configuration.
Work Requester	A role for users who solely submit requests (e.g., Front Desk). They cannot be assigned work and have limited view access.